Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Design and build best practices

Historically, bots have been hard to create, as well as expensive to maintain. While the no-code approach mitigates some of these circumstances, we should not forget that a simplified interface for bot creation does not suddenly make it easy and cheap.

Putting together the right team

The difficulty in creating chatbots, while reduced from a technical perspective, still has some significant challenges. The creation of chatbots requires a blend of knowledge from subject matter experts and know-how from developers. As such, one important challenge remains. The communication across domains must be smooth for best results. Technical experts provide added value by finding the best approach to meet the needs of the business. But building something highly technical just for the sake of tech will end up in failure. As such, begin your journey by putting together the right team, with the right balance of business know-how, subject matter experts, along...