Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Managing Power Virtual Agents

As part of the management process for our Power Virtual Agents, we need to understand and work with the following concepts:

  • Working with environments
  • Data locations for organizations
  • Assigning and managing licenses

We will look at each one of these aspects in detail next.

Working with environments

The Power Virtual Agents platform allows us to create and manage chatbots in different environments, as well as switching between these environments.

An environment allows you to store and share a segmented section of your organization's business data along with a chatbot. You group these elements, along with applications and flows, to create full line-of-business solutions. In addition to that, you configure security rules for environments, allowing you to define who can access which data and processes.

Typically, when creating and managing environments, you define the segmentation based on your organization structure...