Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Enabling and disabling Power Virtual Agents

When working with chatbots, there are a few constraints we should be aware of. When reaching or exceeding these limits, the chatbot can stop normal functionality, resulting in unexpected interruptions for our customers. As such, these are items that must be monitored.

The imposed quotas by the platform are in place to protect the service from overloading or potentially crashing. These quotas and rate limits will throttle the service load.

When such occurrences happen, your chat conversation could return a message such as Send failed. Retry.

When working with Power Virtual Agents for Teams, you will have a limit of 50 chatbots per team. Also, on Power Virtual Agents for Web, you will have a limit of 1,000 topics per bot in Dataverse environments. These are just some examples; all details can be found in the Microsoft documentation available at the following link: