Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Where can we introduce a Power Virtual Agent?

Now that the agent has been published and business users are trying out its functionality, it is time to start thinking about its destination. We obviously built this to serve more than just a handful of testers.

As we have seen so far in this chapter, the agent can be deployed to a website. We will see in the second half of this book how an agent can be created and deployed within Microsoft Teams. As Microsoft Teams is becoming the central hub within an organization, we are encountering new scenarios where a virtual agent would be beneficial within our organization.

In addition, we can also consider integrating agents into a Facebook page or a mobile or custom application. For these scenarios, you should review the documentation provided by Microsoft at

Going back to our website as the end target destination, we can now start analyzing where it makes the most sense to have a virtual agent. A lot of...