Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Publishing a Power Virtual Agent

Once we are satisfied with the behavior of our agent, and the testing was successful, there is one more step required before we can make it available to the world: we need to publish it. Let's see how to do that:

  1. Select the Publish option in the navigation bar on the left side of the screen.
  2. This presents an editing canvas with a Publish button, along with some additional learning topics. Select the Publish button, as shown here:

    Figure 3.24 – Bot publish

  3. On the confirmation popup, select Publish again.

To see how our agent will look in a real-life scenario, under the Share your bot area, select the link to the demo website. Type Hello again and observe the modified response as expected.

That is great. We have now created a bot, slightly tweaked its functionality, and published it for users to start leveraging. We made some great progress.