Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Implementing best practices

Once planning is complete, we can start creating our chatbots. When doing so, there are some considerations that will make our life a lot easier.

Let's review some of these.

Starting small and building up

When implementing a chatbot for the first time, take a pilot approach. Create a bot with a smaller footprint, a reduced number of topics, and a smaller target audience. Monitor its usage during the pilot and identify a selected mix of simple and advanced topics that provide the most success. Then look at ways to improve and build on that to create a more robust offering.

As you expose the chatbot to a larger audience, you now have a framework of items to monitor for, as well as a defined approach to pushing enhancements.

Creation of the first bot versus additional bots

When you create your first chatbot, make sure to select the correct environment during the creation process.

On the creation of additional chatbots, it will...