Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Troubleshooting issues

At the time of writing, Microsoft has issued a notice about the following known issues:

  • Permission issues: The error message You do not have permissions to any environments. Please get access from an administrator. will be presented when you cannot create a chatbot in the current environment. You should create an environment where you have access to create new chatbots.
  • Environment is missing from the list of environments: This will happen if your environment does not have a database created. Power Virtual Agents requires a database in the chatbot environment. You must go to the admin console, select the environment, and choose the option to create a database in the environment. Each environment can only have no database or one database. If your environment is in a region that does not support this functionality, you should create a new environment in a region that supports these features.

Microsoft will continue to update the listing of known...