Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Where can we introduce a Power Virtual Agent for Teams?

In Chapter 7, Building a Power Virtual Agents Application for Teams, we created our first Time off inquiry bot to respond to users' questions about holidays and their respective remaining time off. Once done with the creation of the bot, we published it to make it available to the organization. On the publishing screen, once publishing is complete, you are presented with an option to Open the bot, as seen in the following screenshot:

Figure 8.1 – Bot publishing screen

You can select the Open to bot button and start interacting with our agent directly on Teams.

Selecting this option prompts you to install the agent, as depicted in Figure 8.2:

Figure 8.2 – Adding the Time off inquiry bot

You can review the permissions, and then select the Add button. Once added, it will be presented on the left navigation on Teams, as shown in Figure 8.3: