Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

How to present our Power Virtual Agent

OK, so coming right after the discussion about UX and graphics design, this section does not focus on any of those topics. Those should be discussed with your organization experts and decided based on your organization's needs and standards. There is no one template fits all scenario here.

Rather than focusing on the visual aspect, I want to look at how we introduce our agent into a page. We are not going to look at visual presentation, or animations, or UX. Instead, we will only look at the plumbing needed to have the agent available on our website.

The current bot editor interface also guides us through this process. It is an almost no-code experience. Fine, we need to copy a snippet of code from one place to another, but really, we're not creating anything in code. No coding experience is necessary.

On the left-hand navigation of the bot editor interface, go to Manage, and then select Channels, as seen in the following...