Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Providing a personalized experience to users

Great – so far, we've learned about creating non-personalized chatbots. But what if we need to determine who the user at the other end is?

Welcome to authentication. This is a slightly more complex topic. In this scenario, we will look at authenticating a user against AAD, as well as retrieving some basic information about the user from their Microsoft Graph profile.

There are, of course, more complex scenarios you might want to dabble in, but this topic should put you on the right path to understanding the basic concepts around authenticating users.

Let's now see what that's all about.

Working with authentication has been simplified as much as possible by Microsoft. For the most part, it's simply a matter of configuration and mapping the correct keys in the right place. But let's look at this:

  1. Start by navigating to your existing chatbot. If you are starting fresh, create a new chatbot...