Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

How to present our Power Virtual Agent for Teams

With a bot published, we have several options to present it to our users. These include the following:

  1. With the bot installed in Teams, we can share a link to it with other users.
  2. We can share the bot with the team by adding it to the Built by your colleagues' section in the Microsoft Teams app store.
  3. We can share the bot with the entire organization by submitting it for admin approval. This will place it in the Published by your org area of the Microsoft Teams app store.
  4. We can distribute it within the tenant using the pre-generated app manifest.

The first and second options primarily handle bots created by power users and that are meant to be shared with a subset of users of your organization. This is along the lines of personal productivity.

Options three and four target the entire organization. Since option number four is the most advanced and allows for making detailed changes to the manifest...