Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Retrieving data from other sources

As mentioned before in this chapter, Power Automate provides a large number of connectors from both Microsoft as well as other third parties. Going to the Power Automate editor and selecting Connectors from the side navigation, we are presented with a list, as seen in the following screenshot:

Figure 9.24 – Power Automate Connectors

You can use the search function to look for a connector to the application you want to retrieve data from. You will find two types of connectors available:

  • Regular connectors: Connectors you can leverage with a standard Microsoft 365 license
  • Premium connectors: Connectors available with a specific license, at an additional cost

If the application you want to interact with does not have a connector already available, you can create your own connectors. You can have these available only within your organization, or you can publish them to make them available to a wider audience...