Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Introducing the licensing and pricing structure

Before we delve deeper into licensing considerations, let's first look at where all the licensing information is provided.

With every bi-annual major release of the platform's new features, a new licensing guide is provided by Microsoft. While licensing changes are not always major, you should review each new licensing guide and look at the nuances of each license presented every time.

It is not uncommon for the licensing guide to receive interim updates. In order to start with the most recent update, you should begin from the Power Virtual Agents pricing page, available at

At the time of writing, the Power Virtual Agents pricing page looks like the following screenshot:

Figure 2.1 – Power Virtual Agents pricing

You can choose the respective currency for your country and see the respective price for the Power Virtual Agents plan...