Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 8: Integrating the Power Virtual Agent into Teams

In the previous chapter, we built our first chatbot for Teams. The overall creation experience is similar to creating chatbots for the web, but the target audience is entirely different.

This chapter focuses on taking a Power Virtual Agent chatbot created for Teams and presenting it to a Teams audience. We will be looking at various ways of making a chatbot available to Teams members.

In this chapter, we will tackle the following topics:

  • Where can we introduce a Power Virtual Agent for Teams?
  • How to present our Power Virtual Agent for Teams
  • One Power Virtual Agent versus many

At the end of this chapter, we will have our first Power Virtual Agent for Teams presented to the internal users of our organization. We will understand where and how we can present this chatbot while revisiting the topic of a single chatbot versus multiple chatbots servicing a set of requests.

So, let's get going...