Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 9: Serving Information from Various Sources

In the previous chapter, we looked at presenting our chatbot in Teams. The user experience is now targeted specifically at authenticated users. We now can determine the type of information we return based on the user's permissions and access to that information.

This chapter focuses on providing contextual information back to users. Knowing who the user interacting with our chatbot is, we can easily determine the type of information returned, based on that respective user's permissions and access to the information.

In this chapter, we will tackle the following topics:

  • The role of connectors in a Power Virtual Agents conversation
  • Retrieving data using available connectors
  • Retrieving data from other sources

At the end of this chapter, we will have a comprehensive understanding of how Power Virtual Agents interacts with external systems to retrieve relevant data and use that data in our chat conversation...