Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 10: Power Virtual Agents Governance

In the previous chapters, we looked at building smart Power Virtual Agents chatbots for both the web as well as Teams. We gained enough experience to get started in this area. We can create agents that not only maintain a conversation but also guide the conversation and retrieve data from various sources to be included in the conversation.

The focus here will be on laying down the groundwork for how our environments will be set up and managed. We will look at several places where we get some good visibility into how our environments thrive, and where we look to determine whether any intervention is needed.

These last chapters will focus more on the general maintenance of agents.

In this chapter, our attention turns to governance. We will be looking at the following topics:

  • General governance considerations
  • Governance of Power Virtual Agents for the web
  • Governance of Power Virtual Agents for Teams

At the...