Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 12: Power Virtual Agents Administration

Previous chapters presented some of the most common best practices when designing, implementing, and managing Power Virtual Agents.

In this final chapter of this book, we want to tackle the administration aspects of Power Virtual Agents. We will look at basic management principles, as well as monitoring and collecting data about usage and possible improvements we can make to our existing agents' logic and functionality. It is important to monitor, observe, and improve our virtual agents in order to provide better services to our customers. We will be reviewing the following aspects:

  • Managing Power Virtual Agents
  • Enabling and disabling Power Virtual Agents
  • Modifying Power Virtual Agents
  • Monitoring the success of Power Virtual Agents
  • Troubleshooting issues

Along with the previous two chapters, we should gain a solid foundation on the process of designing, monitoring, and enhancing the functionality...