Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 2: Licensing for Power Virtual Agents

Now that we have seen how chatbots were born, how they have evolved over the years, and how are they currently used by various organizations, let's delve deeper into how Microsoft Power Virtual Agents is licensed. We had a quick overview of licensing in the first chapter of this book, but here we will delve deeper into licensing and look at ways to estimate what the needs of an organization might be.

In this chapter, we will focus on two distinct scenarios, looking at both web use of Power Virtual Agents and using them in internal applications through Teams. The topics we will cover include the following:

  • Introducing the licensing and pricing structure
  • Understanding Power Virtual Agents and the Power Platform
  • Understanding Power Virtual Agents in Microsoft 365
  • Licensing considerations

We will conclude this chapter with an overview of how to approach estimating the needs of an organization that is just...