Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 3: Building Your First Power Virtual Agent Chatbot

With a general understanding of how to license Power Virtual Agents (PVA), as we saw in the previous chapter, we are finally ready to get to the meat of the PVA build and see how we can build our first PVA.

But before we delve right into it, we will first look at how to set up a sandbox environment for us to work in; this will be our playground for the rest of this book.

This chapter will focus on the following topics:

  • Completing the initial setup
  • Knowing your environment
  • Creating a Power Virtual Agent
  • Publishing a Power Virtual Agent

At the end of this chapter, we will have built our first PVA. While this will be the most simplistic scenario, this is the base we will be building upon in the following chapters.

So, let's get going!

Important note

Note that your typical trial environment is available for 30 days, so if you extend beyond that, you can either create a new trial...