Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 5: Integrating a Power Virtual Agent into Your Website

In previous chapters, we learned the basics of creating a functional Power Virtual Agent (PVA), as well as how to track progress through its different logic branches. The final step is to have it published for customers or users to take advantage of it.

Continuing with the agent we created in the previous chapter, we will now look at how this can be integrated into a real website. When presenting this functionality to users, the most common way is to integrate this functionality into our organization's public website. We can choose to do this on a support page, on all the site pages, or only in specific areas of the site. This is a business decision that typically results from site traffic analysis along with the specific site structure.

In this chapter, we will focus on publishing our newly created bot to a website. We will look at the following topics:

  • Testing the agent in the default demo website...