Book Image

Building Dynamics CRM 2015 Dashboards with Power BI

By : Steve Ivie
Book Image

Building Dynamics CRM 2015 Dashboards with Power BI

By: Steve Ivie

Overview of this book

<p>Dynamics CRM 2015 holds a wealth of information about customers and the sales pipeline, but sometimes leaves users with basic end-user reporting and dashboard options. Power BI is a great new tool for analyzing and presenting data, giving us the ability to dig deeper into the information. With the increased requests for real-time sales analytics, Power BI when connected to Dynamics CRM offers a self-service approach to build, shape, and present data through an easy-to-use interface. The set of features within Power BI will give all users a tool to generate real-time sales productivity reports and dashboards to enhance their sales performance.</p> <p>This book will provide you with the skills you need to learn how to build and present Dynamics CRM 2015 sales dashboards using Power BI. It follows a step-by-step process to build an interactive dashboard by organizing and consolidating datasets, improving the look and feel of graphs, charts, and maps, and enhancing data clarity with filters and slicers.</p> <p>By sequentially working through the steps in each chapter, you will learn how to use the Power BI Q/A functionality to query data in the dashboard, extend the dashboards to the mobile apps for the iPad and Surface, and leverage the pre-built workbook template provided by Microsoft for Dynamic CRM 2015 sales, service, and marketing dashboards.</p>
Table of Contents (18 chapters)
Building Dynamics CRM 2015 Dashboards with Power BI
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Preface

Welcome to building dashboards with Microsoft Dynamics 2015 and Power BI. Sales teams today want information that is faster and easy to access. This is where Power BI comes in. The main goal is to give users an easy way to create their own dashboards to present information in a timely and simple-to-understand format. In this book, using Power BI, we will cover the process of building and accessing refreshable dashboards with information from Dynamics CRM and Dynamics GP.

Throughout this book, we will build, deploy, and share a dashboard that looks similar to the following screenshot:

What this book covers

Chapter 1, Getting Dynamics CRM 2015 Data into Power BI, talks about how to create a Power BI site and how to connect to a Dynamics CRM 2015 organization. This chapter takes a look at the the different options on how to access Dynamics CRM 2015 data from Power BI.

Chapter 2, Organizing and Consolidating Dynamics CRM 2015 Datasets, provides information on the Mapping Dynamics CRM 2015 dataset relationships. It also shows you how to configure pivot table summaries and clean up data by formatting columns and data types.

Chapter 3, Building Summaries and Custom Calculations, discuses how to begin a sale productivity report and dashboard page. It also provides information on pipeline and sales summary information, apart from sales summary pivots and groupings with custom calculations.

Chapter 4, Improving the Look and Feel by Adding Charts, Tables, and Maps, explains how to add different visualization options to sales productivity reports and dashboards in the Power BI Designer, including tables, charts, and maps.

Chapter 5, Enhance Data Clarity Using Filters and Slicers, enables you to add interactivity, filters, and slicers to sales productivity reports and dashboards in the Power BI Designer.

Chapter 6, Adding ERP Data, offers guidelines on how to map the Dynamics CRM 2015 dataset to the external ERP data source, how to configure the sales order invoice and the payment dataset and combine it with CRM sales data in one report.

Chapter 7, Deploy and Present Reports to the Power BI Site, tells you how to publish sales productivity reports and dashboards to a secure Power BI site while configuring user access and data refresh intervals.

Chapter 8, Using Power BI Q&A to Get Results, helps users understand the Q&A functionality in Power BI and how to use it in your sales productivity dashboard.

Chapter 9, Extending the Sales Productivity Dashboard within Dynamics CRM 2015, teaches you how to embed the sale productivity Power BI Dashboard in Dynamics CRM 2015.

Chapter 10, Extend Your Dashboards to Mobile Apps, explains how to extend the sales productivity dashboard to Power BI web apps, including Microsoft Surface and Apple iPhone.

Chapter 11, Starting with the Built-in Dashboard Templates, tells you how to use the prebuilt Dynamics CRM 2015 Sale template and future Marketing and Service templates, which will be introduced soon by Microsoft.

What you need for this book

The following list shows the required software prerequisites:

  • Office 365

  • Dynamics CRM 2015

  • Power BI Preview

  • Microsoft SQL Server 2010 or higher

  • Dynamics GP (optional)

  • Latest web browser

  • Open mind and creative attitude

  • A large cup of coffee; this stuff gets addictive

Who this book is for

This book is intended to be a starting point for all salesforce users—administrators, managers, business analysts, or report writers—who are new to creating dashboards with Power BI and Dynamics CRM. It answers the questions before they are asked by providing the advanced self-service BI tools that extend the reach of Dynamics CRM reporting. With a basic knowledge of the Dynamics CRM 2015 platform, this book will help the common end user to take reporting to the next level.

Conventions

In this book, you will find a number of text styles that distinguish between different kinds of information. Here are some examples of these styles and an explanation of their meaning.

Code words in text, database table names, folder names, filenames, file extensions, pathnames, dummy URLs, user input, and Twitter handles are shown as follows: "We can include other contexts through the use of the include directive."

A block of code is set as follows:

select
CM.CUSTNMBR Customer_ID, CM.CUSTNAME Customer_Name,
CM.PYMTRMID Customer_Terms, CM.CUSTCLAS Customer_Class,
CM.PRCLEVEL Price_Level,

New terms and important words are shown in bold. Words that you see on the screen, for example, in menus or dialog boxes, appear in the text like this: "Clicking the Next button moves you to the next screen."

Note

Warnings or important notes appear in a box like this.

Tip

Tips and tricks appear like this.

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