When adding web technologies, such as e-commerce or mobile sales, to our business solution, we are essentially extending the existing business processes. By extending a process beyond its initial boundaries, we need to make sure that the overall end-to-end workflow is as seamless as possible. It would be easy to just add any e-commerce store. However, we would then need to manually add the products. In addition, we need to manage the pricing per customer group, and also maintain customer information. This may lead to additional manual steps that are required to keep the e-commerce data up-to-date. In order to structure the required areas, we look at the process analysis and see where web-based technologies fit in. Web technologies are most commonly used in the following areas:
E-commerce
Service automation
Mobile sales automation
Supply chain integration
For your own project, you first need to identify how you are planning to extend the business processes. Then, identify the...