Based on the key terminology, you now have a better understanding of how to set up the service module. The core functionality that the service module can be used for comprises the following features:
Service operations – Create skill-based queues to work on service calls.
Service contract management – Apply contracts to customers, item groups, or items with serial numbers based on templates. Set reminders to get information about contract expirations.
Service planning – Allows contractual information to be utilized and queues or specific employees to be assigned. It tracks activities and documents solutions.
Track customer interactions – This documents all customer interactions, from call initiation to problem resolution. It also allows service calls to be escalated based on contractual resolution time and actual status by using the integrated Service Monitor.
Customer support – This establishes an integrated platform for support using purchase history and contracts for customers...