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Table Of Contents
SAP Business ONE Implementation
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Let's start with the key terms related to service and contract management in SAP Business ONE. By looking at the key terms, you will get an understanding of what can be accomplished with this module.
In the admin section, we can define the service contract templates that can later be used as a basis for actual contracts. Please note the template character. All of the parameters we define here will automatically populate the relevant details in the contract once a template is selected. The following screenshot shows that a contract template can be created not only on a per-customer basis, but also for item groups, and a specific item based on serial numbers. In addition, please note the Reminder setting. You can set a reminder which will provide an alert prior to the expiry of the contract. This way, you can be sure that you contact all customers and allow them to renew their contracts.

The most common usage may be the Serial Number...
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