Book Image

SAP Business ONE Implementation

By : Wolfgang Niefert
Book Image

SAP Business ONE Implementation

By: Wolfgang Niefert

Overview of this book

SAP Business ONE brings the power of the SAP ERP platform to small and mid-size companies. It offers fast-growing companies the same ERP capabilities used in world-wide conglomerates and major corporations. SAP Business ONE is powerful, and to fully harness it takes careful planning. This book will provide you with a guide to install and implement SAP B1 in your business. It starts with the basic tasks of installing and configuring, but moves at a fast pace and goes on to cover topics such as advanced CRM, e-commerce, and modern Distribution Center configurations for inventory optimization and Warehouse Management. The book is divided into two main sections. The case study starts out in section one with an ad-hoc implementation of a simple Lemonade Stand business. This section is focused on getting SAP B1 up and running quickly. In the second section the Ad-Hoc Implementation is taken to the next level , and we professionally expand this idea and develop a Beverage Distribution Center with outsourced production. This includes advanced inventory optimization. The workflow is optimized using existing functionality and also using Add-Ons to expand the standard functionality and transform the generic SAP Business ONE business engine into an Industry Solution. The book is full of examples with detailed step-by-step explanations. We will be implementing a complete SAP Business System including add-ons as part of a case study. Finally we connect SAP to the Web and introduce a solution that presents SAP features in a web interface with real-time integration. The book is completed with a chapter focusing on growth. Franchise architecture for SAP Business ONE is introduced and applied to the case study to help you learn how to get started with this. Each chapter has a section that assists you with applying knowledge for your own project. You will have your business set up and ready to go by the time you complete this book.
Table of Contents (18 chapters)
SAP Business ONE Implementation
Credits
About the author
About the reviewers
Preface
Index

Case study—step-by-step implementation


We will now implement the service module for the Lemonade Stand enterprise. This will allow us to establish a guaranteed response time for all customers who have reached a specific number of orders within the last twelve months of operation. This way, we can ensure that an experienced account manager will be assigned to all customer interactions. In addition, I can document all of the interactions and monitor the status. By using the service module for this task, it can be guaranteed that the response time based on the contract type is met.

You start in the Admin Section and open the contract template setup via Administration | Setup | Service | Contract Templates. As you can see in the following screenshot, the Key Customer Care contract template was created. This contract will be assigned to every customer who has placed at least one sales order with us. You may define more detailed criteria for your own business. The criteria you use can easily...