Service reports
The crucial element of each module is the information that can easily be extracted for reporting purposes. SAP provides a series of canned reports for the service module.
The Service Calls report provides information about service call activities based on the selected criteria. You can filter this report by timeframe of service call creation and also by resolution time. Additional filter ranges are available for Customer Code, Handled By, Item, and also Queue ID. In addition, the report allows filtering by Problem Type, Priority, Call Type, Origin, Call Status, and Overdue Calls. You can see that there is a wide range of options to obtain information. It is important to note that reporting can utilize the information only if all of the data is properly collected using the SAP forms. In case no options are selected for filtering, the report defaults to select all of the available information. The following additional service reports are available and have almost identical...