What we will learn in this chapter
In this chapter, we will cover the service module and highlight how it fits in with the sales and opportunities management functionality. The key features, from taking a service call to contracting management, will be explained. In order to establish a practical platform for this, a case study will be expanded to utilize the service module. As a part of this section, a complete workflow will be configured from setting the right parameters in the admin section to connecting the information for service personnel. Finally, the chapter will conclude with a critical analysis of the functionality and some suggestions for potential enhancements.
Therefore, this chapter will cover the following topics:
Key terms - The common terminology related to service management will be covered. There is nothing major waiting for you here. We will simply learn what the terms entail with regards to the SAP system.
Service module core functions – In this section, the available...