I have already mentioned that you can look at SAP Business ONE as the operating system for your business. You can use industry add-ons to seamlessly transform the standard features into an industry solution that is specific to your requirements. Therefore, let's evaluate some add-ons I've worked with that are related to the service module—specifically, the Enprise Job Costing module and the solution from Navigator called ServiceONE.
By looking at these add-ons, we can also learn the limitations of the standard service module. For example, since the Navigator promises to have all of the information available in one view, we realize that in SAP, we sometimes need to jump to different forms to get where we wanted to be initially. Let's further evaluate the features of these add-ons. The Enprise Job Costing solution introduces a web-based timesheet. This is an obvious feature that is not directly available in the SAP standard configuration. First, I will look at the Navigator solution...