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Book Overview & Buying
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Table Of Contents
SAP Business ONE Implementation
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Recently, as I was in the process of ordering a new laptop from my preferred IT vendor, the old laptop from the same manufacturer failed. You know how it is. These machines seem to know when you are turning to a new one. I called the service line and was asked by an auto-attendant to enter my phone number. The result was impressive as it indicated that my records were found. I was forwarded to the next available support agent. Now, it was even more surprising to hear the first question of the service technician, "Can I please have your phone number?" Well, even though I was initially prepared to provide this information, it was a bit frustrating that I had to do it again, even after their phone system seemed to have found it already. It took a while again to find the records and I was then told that I need to call another department that handles extended warranty. This department told me that the spare part I needed was not available...
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