Returned Material Authorization is a process where approval comes from the supplier for the customer to return the inventory for credit, replacement, or repair.
You should create a Sales Order in order to create a Return Material Authorization (RMA).
1. Go to EnterpriseOne Menus | Order Management | Sales Order Management | Daily Sales Order Management Processing | Additional Order Processes, and click on Returned Materials Authorization.
2. On the Work with Return Material Authorization form, click on Add.
3. On the Returned Material Authorization Revisions form, enter the Customer Number.
4. Select Sales Ledger from the Form menu.
5. Enter the Order Number for the sales order that you previously entered for your customer.
6. Click on Find.
7. Select the row that contains a Next Status of 620, select Credit Memo, and then select Line from the Row menu: