The AI/ML capabilities of the ServiceNow platform
This section will focus on the different AI and ML capabilities within the ServiceNow platform. For each technology, we’ll cover not only the features but also examples of use cases where these features add value. By the end of this section, you should have a good overview of the capabilities offered, as well as how they can be applied in practice within your organization.
ServiceNow’s predictive intelligence is a collection of fundamental ML features that handle similarity search, classifications, regression, and clustering, along with the supporting features that enable customers to train, manage, and support these features. Predictive intelligence underpins some of ServiceNow’s features, such as Major incident Workbench’s Similar incidents feature, but these capabilities are also available via a set of developer APIs so that they can address use cases specific to your business...