Becoming data-driven
AA: Where do you see many agencies and departments getting stuck in terms of the challenges they’re facing in becoming data-driven or driving capability uplift? How would you approach, say, an agency or department and say, “This is what you should do to become successful with data analytics?”
The first thing is, understand why. What are you trying to achieve? What’s the problem you’re trying to solve?
Every organization should be data-driven in the way that it operates, especially these days. Data is absolutely an incredible asset. When we make decisions in the public sector, because we operate under administrative law, we need to be accountable and transparent and be able to show how we’ve arrived at particular decisions. That is part of the “why.” That’s common to every agency. But then, there will be specific things that every agency wants to achieve beyond that. So,...