Exploring leadership
What do you think makes a good data leader, such as a CDO or someone who’s ultimately responsible for data or AI analytics? What are some of the key attributes that they need to have to make the organization successful and ensure people feel happy and supported?
NVO: I think that one thing they really have to be convinced of, and also convince other people of, is that it’s a long and hard journey. If you have a company that is not already using these analytical tools, you don’t bring AI in without changing the way the company works and the mindset of the people. It’s a huge transformation. It’s not only that you’re using new tools – you’re using a new way of operating.
So, it’s really a long-term change. You need to take the time to reassure people, to calm them down. Most of the time, when you have an AI team coming in, people are scared. They think that they’re going to lose their jobs...