Book Image

Implementing SugarCRM

By : Michael Whitehead
Book Image

Implementing SugarCRM

By: Michael Whitehead

Overview of this book

<p>SugarCRM is a popular customer relationship management system. It is available in both free open source and commercial versions, making it an ideal way for small-medium business to try out a CRM system without committing large sums of money. Although SugarCRM is carefully designed for ease of use, attaining measurable business gains requires careful planning and research. This book distils hard won SugarCRM experienced into an easy to follow guide to implementing the full power of SugarCRM. SugarCRM is an extensive PHP/MySQL based application but with its rich administration interfaces no programming is required to get the most of it.</p> <p>This book will give you all the information you need to start using this powerful, free CRM system. Written by veteran SugarCRM expert and experienced documentation author, Michael J. Whitehead, this book is the definitive guide to implementing SugarCRM. Whether you are wondering exactly what benefits CRM can bring, or you have already learned about CRM systems but have yet to implement one, or you're working with SugarCRM already; this book will show you how to get maximum benefit of this exciting product.</p>
Table of Contents (18 chapters)
Implementing SugarCRM
Credits
About the Author
About the Reviewer
Preface
Index

Importing your Data


To start off this chapter, let’s first get rid of the sample data in your SugarCRM installation. Throughout this chapter, we will be showing a number of worked examples of entering data into the system, and using data already in the system. However, it is time you start working with your own data in the CRM. So, while we will show examples of Doc working with his data in the system, you should be working with your own data so that activities meaningful to your own business are taking shape in the system.

The first step is to re-install SugarCRM without the sample data. Then you will need to import your own data into the system.

Depending on which operating system you have chosen for your SugarCRM server—Windows or Linux—refer now to Appendix A or Appendix B, which deal with the mechanics of installing SugarCRM.

In Appendix A, for Linux, refer to the Install SugarCRM section and start at step 6, where you run install.php. You will have to refer to the section entitled...