Just as SugarCRM offers three versions of its software, two of which have commercial licenses attached, so there are many more commercial products that are built to add on to Sugar Open Source. Some of these commercial products (like our own Info At Hand at The Long Reach Corporation, and like Sugar Pro itself) are complete pre-configured CRM systems built on top of the base Sugar Open Source, with extended capabilities. Others, like the modules presented here, and other notable products such as the ZuckerDocs document management client, and the JRabbit Outlook plug-in, are designed to add on to Sugar Open Source to provide exciting new capabilities.
Implementing SugarCRM
By :
Implementing SugarCRM
By:
Overview of this book
<p>SugarCRM is a popular customer relationship management system. It is available in both free open source and commercial versions, making it an ideal way for small-medium business to try out a CRM system without committing large sums of money. Although SugarCRM is carefully designed for ease of use, attaining measurable business gains requires careful planning and research. This book distils hard won SugarCRM experienced into an easy to follow guide to implementing the full power of SugarCRM. SugarCRM is an extensive PHP/MySQL based application but with its rich administration interfaces no programming is required to get the most of it.</p>
<p>This book will give you all the information you need to start using this powerful, free CRM system. Written by veteran SugarCRM expert and experienced documentation author, Michael J. Whitehead, this book is the definitive guide to implementing SugarCRM. Whether you are wondering exactly what benefits CRM can bring, or you have already learned about CRM systems but have yet to implement one, or you're working with SugarCRM already; this book will show you how to get maximum benefit of this exciting product.</p>
Table of Contents (18 chapters)
Implementing SugarCRM
Credits
About the Author
About the Reviewer
Preface
Free Chapter
Doing Business—Better
One Size Does Not Fit All—CRM Your Way
CRM Deployment Options: Which One Is Right for You?
CRM Basics
Extending Your CRM’s Business Role
Commercial and Open Source Add-Ons for SugarCRM
Managing Your CRM Implementation
Linking SugarCRM to Your Customers
Installing SugarCRM on Linux
Installing SugarCRM on Windows Server
Data Import and Export
The System Administrator Role
Index
Customer Reviews