In the last two chapters you have read about the basic CRM functions provided by the SugarCRM system. We have also seen a number of extended capabilities the standard system can perform, which take it beyond pure CRM into a broader business management role.
In this chapter we will explore a number of commercial and open-source add-ons to Sugar Open Source that can extend it even further in myriad directions.
These add-ons can be categorized as shown below:
Role management extension: Access control within Sugar Open Source 4.0 is a welcome addition, but limited in scope. This long‑standing weakness of SugarCRM (the fact that all users can see and change all data in the system, if they are to share data with others) has spawned a series of open-source add-ons that address the need very well. Here, we examine one free patch that allows you to create teams that can share data, super users who can see all data, and even...