Book Image

Engineering Manager's Handbook

By : Morgan Evans
Book Image

Engineering Manager's Handbook

By: Morgan Evans

Overview of this book

Delightful and customer-centric digital products have become an expectation in the world of business. Engineering managers are uniquely positioned to impact the success of these products and the software systems that power them. Skillful managers guide their teams and companies to develop functional and maintainable systems. This book helps you find your footing as an engineering manager, develop your leadership style, balance your time between engineering and managing, build successful engineering teams in different settings, and work within constraints without sacrificing technical standards or team empathy. You’ll learn practical techniques for establishing trust, developing beneficial habits, and creating a cohesive and high-performing engineering team. You’ll discover effective strategies to guide and contribute to your team’s efforts, facilitating productivity and collaboration. By the end of this book, you’ll have the tools and knowledge necessary to thrive as an engineering manager. Whether you’re just starting out in your role or seeking to enhance your leadership capabilities, this handbook will empower you to make a lasting impact and drive success in your organization.
Table of Contents (24 chapters)
1
Part 1: The Case for Engineering Management
5
Part 2: Engineering
9
Part 3: Managing
15
Part 4: Transitioning
19
Part 5: Long-Term Strategies

Supporting Production Systems

In software development and operations, production systems are the instances of applications and services that are actively in use by end users. Once we build and release a network-accessible software system, it is said to be running in a production environment rather than a development, staging, or test environment. The activities that engineering and operations teams engage in to keep production systems available and troubleshoot operational issues are collectively known as production support.

Production support is an area with vastly different practices and norms depending on the company, industry, and customer expectations. In large technology organizations, it may be highly formalized across the company as site reliability engineering. In software-as-a-service (SaaS) settings with business customers, there are typically contracts with specific performance metrics that must be adhered to. Consumer product companies may vary widely in their approach...