Book Image

Growth Product Manager's Handbook

By : Eve Chen
Book Image

Growth Product Manager's Handbook

By: Eve Chen

Overview of this book

In the dynamic landscape of modern product management, professionals face a myriad of challenges, spanning customer acquisition, monetization, user retention, competition, and technical expertise. To overcome these hurdles, this book crystalizes growth strategies that revolve around harnessing the power of data, experimentation, and user insights to drive growth for a product. This handbook serves as your guide to exploring the essential growth product management models and their applications in various contexts, unveiling their role in enhancing revenue performance and customer retention. Along the way, actionable steps will steer you in implementing these models while helping you better understand your users, experiment with new features and marketing strategies, and measure the impact of your efforts, ultimately guiding you to achieve your customer retention and lifetime customer goals. By the end of this book, you’ll have gained advanced insights into growth product management, models, and growth strategies, and when and how to use them to achieve customer-for-life goals and optimized revenue performance.
Table of Contents (19 chapters)
1
Part 1: A User-Centric Management Strategy
5
Part 2: Demonstrating Your Product’s Value
9
Part 3: A Successful Product-Focused Strategy
13
Part 4: Winning the Battle and the War

Leveraging customer feedback and success stories

In addition to continuous improvement, customer education, subscription models, cross-selling, and data-driven insights, another vital component in the quest for lasting customer loyalty is the effective utilization of customer feedback and success stories. These two elements can be powerful tools in driving product growth and ensuring that your business not only retains its customer base but also continues to thrive. Let’s now delve into the strategies and benefits of leveraging customer feedback and success stories in your customer retention efforts.

The insights gained from customer feedback and success stories are invaluable for product improvement and growth. Here are some strategies growth product managers can use to harness these insights effectively:

  1. Gathering customer feedback: Customer feedback is the foundation of any customer-centric strategy. It provides valuable insights into what customers like and dislike...