Book Image

Growth Product Manager's Handbook

By : Eve Chen
Book Image

Growth Product Manager's Handbook

By: Eve Chen

Overview of this book

In the dynamic landscape of modern product management, professionals face a myriad of challenges, spanning customer acquisition, monetization, user retention, competition, and technical expertise. To overcome these hurdles, this book crystalizes growth strategies that revolve around harnessing the power of data, experimentation, and user insights to drive growth for a product. This handbook serves as your guide to exploring the essential growth product management models and their applications in various contexts, unveiling their role in enhancing revenue performance and customer retention. Along the way, actionable steps will steer you in implementing these models while helping you better understand your users, experiment with new features and marketing strategies, and measure the impact of your efforts, ultimately guiding you to achieve your customer retention and lifetime customer goals. By the end of this book, you’ll have gained advanced insights into growth product management, models, and growth strategies, and when and how to use them to achieve customer-for-life goals and optimized revenue performance.
Table of Contents (19 chapters)
1
Part 1: A User-Centric Management Strategy
5
Part 2: Demonstrating Your Product’s Value
9
Part 3: A Successful Product-Focused Strategy
13
Part 4: Winning the Battle and the War

Questions

  1. What are foundational strategies for effective customer success, and why are they important?
  2. How can organizations strategically scale their customer success teams to meet increasing demands?
  3. Why are personalized engagement and value-added services essential for customer relationships, and how do they contribute to both retention and expansion?
  4. What is the role of feedback and collaboration in customer success, and how can these practices benefit both retention and expansion?
  5. How can a data-informed approach contribute to upselling and cross-selling, and why is it important for customer expansion?
  6. Why is establishing a performance-driven culture crucial for long-term customer success, and what are common practices for achieving this culture?