Book Image

Growth Product Manager's Handbook

By : Eve Chen
Book Image

Growth Product Manager's Handbook

By: Eve Chen

Overview of this book

In the dynamic landscape of modern product management, professionals face a myriad of challenges, spanning customer acquisition, monetization, user retention, competition, and technical expertise. To overcome these hurdles, this book crystalizes growth strategies that revolve around harnessing the power of data, experimentation, and user insights to drive growth for a product. This handbook serves as your guide to exploring the essential growth product management models and their applications in various contexts, unveiling their role in enhancing revenue performance and customer retention. Along the way, actionable steps will steer you in implementing these models while helping you better understand your users, experiment with new features and marketing strategies, and measure the impact of your efforts, ultimately guiding you to achieve your customer retention and lifetime customer goals. By the end of this book, you’ll have gained advanced insights into growth product management, models, and growth strategies, and when and how to use them to achieve customer-for-life goals and optimized revenue performance.
Table of Contents (19 chapters)
1
Part 1: A User-Centric Management Strategy
5
Part 2: Demonstrating Your Product’s Value
9
Part 3: A Successful Product-Focused Strategy
13
Part 4: Winning the Battle and the War

Answers

  1. Foundational strategies for customer success include onboarding, adoption, and retention. These strategies are crucial because they establish a strong customer relationship from the start, ensuring that customers feel valued and supported throughout their journey with your product or service. Examples such as Salesforce and Zendesk demonstrate how these strategies lead to customer satisfaction and loyalty.
  2. To scale customer success teams effectively, organizations should define clear roles and responsibilities, identify the right skill set, leverage data and metrics, streamline onboarding and training, promote continuous learning, foster a collaborative culture, automate routine tasks, and monitor and adjust their strategies. Leading companies such as Amazon and Slack show the significance of these approaches in efficient team scaling.
  3. Personalized engagement and value-added services are essential because they create a strong customer-centric focus. They enhance...