Book Image

Growth Product Manager's Handbook

By : Eve Chen
Book Image

Growth Product Manager's Handbook

By: Eve Chen

Overview of this book

In the dynamic landscape of modern product management, professionals face a myriad of challenges, spanning customer acquisition, monetization, user retention, competition, and technical expertise. To overcome these hurdles, this book crystalizes growth strategies that revolve around harnessing the power of data, experimentation, and user insights to drive growth for a product. This handbook serves as your guide to exploring the essential growth product management models and their applications in various contexts, unveiling their role in enhancing revenue performance and customer retention. Along the way, actionable steps will steer you in implementing these models while helping you better understand your users, experiment with new features and marketing strategies, and measure the impact of your efforts, ultimately guiding you to achieve your customer retention and lifetime customer goals. By the end of this book, you’ll have gained advanced insights into growth product management, models, and growth strategies, and when and how to use them to achieve customer-for-life goals and optimized revenue performance.
Table of Contents (19 chapters)
1
Part 1: A User-Centric Management Strategy
5
Part 2: Demonstrating Your Product’s Value
9
Part 3: A Successful Product-Focused Strategy
13
Part 4: Winning the Battle and the War

Building strong customer relationships – engaging with customers, delivering value-added services, and driving upsell and cross-sell

In the previous section, we discussed critical aspects of scaling customer success teams through strategic hiring and training, which lays the foundation for accommodating the growth of your customer base. Expanding your customer success team is an essential part of the equation. Now, let’s shift our focus to building strong customer relationships by engaging with customers, delivering value-added services, and driving upsell and cross-sell.

This phase is all about utilizing your skilled and trained customer success team to cultivate lasting relationships with your customers while creating additional value and opportunities for growth. By focusing on building strong customer relationships, we not only aim to enhance customer retention but also explore ways to increase the share of wallet from existing customers through upsell and cross...