Book Image

Growth Product Manager's Handbook

By : Eve Chen
Book Image

Growth Product Manager's Handbook

By: Eve Chen

Overview of this book

In the dynamic landscape of modern product management, professionals face a myriad of challenges, spanning customer acquisition, monetization, user retention, competition, and technical expertise. To overcome these hurdles, this book crystalizes growth strategies that revolve around harnessing the power of data, experimentation, and user insights to drive growth for a product. This handbook serves as your guide to exploring the essential growth product management models and their applications in various contexts, unveiling their role in enhancing revenue performance and customer retention. Along the way, actionable steps will steer you in implementing these models while helping you better understand your users, experiment with new features and marketing strategies, and measure the impact of your efforts, ultimately guiding you to achieve your customer retention and lifetime customer goals. By the end of this book, you’ll have gained advanced insights into growth product management, models, and growth strategies, and when and how to use them to achieve customer-for-life goals and optimized revenue performance.
Table of Contents (19 chapters)
1
Part 1: A User-Centric Management Strategy
5
Part 2: Demonstrating Your Product’s Value
9
Part 3: A Successful Product-Focused Strategy
13
Part 4: Winning the Battle and the War

Summary

Customer loyalty stands precariously valuable in the fast-paced arena of PLG. While hordes of wide-eyed new users may enter the honeymoon stage, growth product managers understand that enduring relationships nurture sustainable success. This chapter outlined the playbook that growth product managers can use to shift from reactive retention tactics to proactive loyalty strategies.

At its core lies cultivating unwavering customer empathy—an intimate understanding of user needs to align experiences accordingly. Leadership must promote continuous research through interviews, analytics, and advisory panels to grasp changing expectations. Embedding users in the design process sparks insights to inform personalized engagement.

Education and communication form the cornerstones of self-sufficient yet supported customer journeys. Robust help resources coupled with responsive assistance channels minimize confusion, building confidence in exploration. Setting new users up...