Book Image

Growth Product Manager's Handbook

By : Eve Chen
Book Image

Growth Product Manager's Handbook

By: Eve Chen

Overview of this book

In the dynamic landscape of modern product management, professionals face a myriad of challenges, spanning customer acquisition, monetization, user retention, competition, and technical expertise. To overcome these hurdles, this book crystalizes growth strategies that revolve around harnessing the power of data, experimentation, and user insights to drive growth for a product. This handbook serves as your guide to exploring the essential growth product management models and their applications in various contexts, unveiling their role in enhancing revenue performance and customer retention. Along the way, actionable steps will steer you in implementing these models while helping you better understand your users, experiment with new features and marketing strategies, and measure the impact of your efforts, ultimately guiding you to achieve your customer retention and lifetime customer goals. By the end of this book, you’ll have gained advanced insights into growth product management, models, and growth strategies, and when and how to use them to achieve customer-for-life goals and optimized revenue performance.
Table of Contents (19 chapters)
1
Part 1: A User-Centric Management Strategy
5
Part 2: Demonstrating Your Product’s Value
9
Part 3: A Successful Product-Focused Strategy
13
Part 4: Winning the Battle and the War

Summary

In the ever-evolving landscape of business, customer success has become the pot of gold at the end of the rainbow. In this comprehensive chapter, we’ve explored various strategies and practices that can guide organizations toward achieving customer success and sustaining long-term growth. The underlying premise is clear: keeping your existing customers satisfied and engaged and expanding their engagement with your products and services is the key to unlocking sustained product growth.

The chapter began by emphasizing the importance of a solid foundation. By laying the groundwork with strategies for effective onboarding, adoption, and retention, organizations can ensure that the customer journey starts on the right foot. These early stages set the tone for the entire relationship, ensuring that customers feel valued and supported from day one. We highlighted real-world examples, such as Zendesk, Salesforce, and Slack, to illustrate how leading companies excel in these...