Book Image

Growth Product Manager's Handbook

By : Eve Chen
Book Image

Growth Product Manager's Handbook

By: Eve Chen

Overview of this book

In the dynamic landscape of modern product management, professionals face a myriad of challenges, spanning customer acquisition, monetization, user retention, competition, and technical expertise. To overcome these hurdles, this book crystalizes growth strategies that revolve around harnessing the power of data, experimentation, and user insights to drive growth for a product. This handbook serves as your guide to exploring the essential growth product management models and their applications in various contexts, unveiling their role in enhancing revenue performance and customer retention. Along the way, actionable steps will steer you in implementing these models while helping you better understand your users, experiment with new features and marketing strategies, and measure the impact of your efforts, ultimately guiding you to achieve your customer retention and lifetime customer goals. By the end of this book, you’ll have gained advanced insights into growth product management, models, and growth strategies, and when and how to use them to achieve customer-for-life goals and optimized revenue performance.
Table of Contents (19 chapters)
1
Part 1: A User-Centric Management Strategy
5
Part 2: Demonstrating Your Product’s Value
9
Part 3: A Successful Product-Focused Strategy
13
Part 4: Winning the Battle and the War

The role of customer feedback in improving retention

In the preceding section, we explored a comprehensive set of strategies aimed at bolstering customer retention in the context of PLG. Now, we’ll turn our attention to a critical component that underpins the success of these strategies: customer feedback. Understanding the importance of customer feedback and how to effectively collect, analyze, and act on it is paramount for growth product managers striving to optimize retention.

Importance of customer feedback in retention

Customer feedback serves as a powerful compass that guides product development and customer experience initiatives. In the realm of retention, it plays a dual role. Firstly, it provides valuable insights into customer satisfaction, helping organizations gauge the effectiveness of their retention strategies. Secondly, and perhaps more importantly, customer feedback unveils areas for improvement, allowing companies to address pain points and enhance...