Book Image

Jira 8 Essentials - Sixth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Sixth Edition

By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
1
Part 1: Introduction to Jira
4
Part 2: Jira in Action
9
Part 3: Advanced Jira

Jira Service Management

Jira was originally designed to be a tool to help developers track software bugs, and, over time, it evolved into a general-purpose, task-tracking tool that can be used by all organizations, thanks to its flexibility and extensibility. For this reason, many organizations started to use Jira as a service desk tool by leveraging its powerful workflow feature, and this has gained tremendous popularity. Recognizing this unique use case and its potential, a new product called Jira Service Management, from Atlassian, was born. Jira Service Management is a purpose-built solution that sits on top of the Jira platform, transforming it into a fully-fledged service desk solution with unique capabilities.

In this chapter, we will cover the following topics:

  • Introducing Jira Service Management
  • Installing Jira Service Management
  • Getting started with Jira Service Management
  • Service desk user types
  • Issue types and request types
  • Service-level agreements...