Book Image

Jira 8 Essentials - Sixth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Sixth Edition

By: Patrick Li

Overview of this book

This new and improved sixth edition comes with the latest Jira 8.21 Data Center offerings, with enhanced features such as clustering, advanced roadmaps, custom field optimization, and tools to track and manage tasks for your projects. This comprehensive guide to Jira 8.20.x LTS version provides updated content on project tracking, issue and field management, workflows, Jira Service Management, and security. The book begins by showing you how to plan and set up a new Jira instance from scratch before getting you acquainted with key features such as emails, workflows, and business processes. You’ll also get to grips with Jira’s data hierarchy and design and work with projects. Since Jira is used for issue management, this book will help you understand the different issues that can arise in your projects. As you advance, you’ll create new screens from scratch and customize them to suit your requirements. Workflows, business processes, and guides on setting up incoming and outgoing mail servers will be covered alongside Jira’s security model and Jira Service Management. Toward the end, you’ll learn how Jira capabilities are extended with third-party apps from Atlassian marketplace. By the end of this Jira book, you’ll have understood core components and functionalities of Jira and be able to implement them in business projects with ease.
Table of Contents (18 chapters)
Part 1: Introduction to Jira
Part 2: Jira in Action
Part 3: Advanced Jira

Issue types and request types

Jira uses issue types to define the purpose of issues, while Jira Service Management uses request types for the same purpose. Behind the scenes, each request type is mapped to an issue type. The one key difference between the two is that a request type is what is shown to the customers, and often has a more descriptive name. For example, an issue type is called an Incident, and the corresponding request type will be called a Report System Outage. You can think of request types as issue types with a more informative display name. As we will see later in this section, another key feature of request types is that you can organize them into groups to help your users find what they need.

Setting up request types

To create a new request type for your service desk, do the following:

  1. Browse to the project settings page for the service desk where you want to create a new request type.
  2. Select the Request Types option from the left-hand panel.
  3. ...