Book Image

SAP Business ONE Implementation

By : Wolfgang Niefert
Book Image

SAP Business ONE Implementation

By: Wolfgang Niefert

Overview of this book

SAP Business ONE brings the power of the SAP ERP platform to small and mid-size companies. It offers fast-growing companies the same ERP capabilities used in world-wide conglomerates and major corporations. SAP Business ONE is powerful, and to fully harness it takes careful planning. This book will provide you with a guide to install and implement SAP B1 in your business. It starts with the basic tasks of installing and configuring, but moves at a fast pace and goes on to cover topics such as advanced CRM, e-commerce, and modern Distribution Center configurations for inventory optimization and Warehouse Management. The book is divided into two main sections. The case study starts out in section one with an ad-hoc implementation of a simple Lemonade Stand business. This section is focused on getting SAP B1 up and running quickly. In the second section the Ad-Hoc Implementation is taken to the next level , and we professionally expand this idea and develop a Beverage Distribution Center with outsourced production. This includes advanced inventory optimization. The workflow is optimized using existing functionality and also using Add-Ons to expand the standard functionality and transform the generic SAP Business ONE business engine into an Industry Solution. The book is full of examples with detailed step-by-step explanations. We will be implementing a complete SAP Business System including add-ons as part of a case study. Finally we connect SAP to the Web and introduce a solution that presents SAP features in a web interface with real-time integration. The book is completed with a chapter focusing on growth. Franchise architecture for SAP Business ONE is introduced and applied to the case study to help you learn how to get started with this. Each chapter has a section that assists you with applying knowledge for your own project. You will have your business set up and ready to go by the time you complete this book.
Table of Contents (18 chapters)
SAP Business ONE Implementation
Credits
About the author
About the reviewers
Preface
Index

Chapter 8. Competitive Service and Contract Management

In the previous chapter, you learned about the importance of putting the 360-degree information available in SAP Business ONE into action. In this chapter, we will take a closer look at the service module to evaluate potential actions that are triggered, based on service-related information. You may say you don't need the service module. However, the concept introduced in the following pages will utilize the service module features to establish a guaranteed response time for customers. You will see that there are various angles to look at service. In addition to its more traditional view, service can be used to establish a service-level-type management for customers and the related sales opportunities. Basically, the service module can be used as a sophisticated alert system.