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Practical Change Management for IT Projects

By : Emily Carr
Book Image

Practical Change Management for IT Projects

By: Emily Carr

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Practical Change Management for IT Projects
Emily Carr
Mar, 2014 | 170 pages
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Table of Contents (12 chapters)
Practical Change Management for IT Projects
Practical Change Management for IT Projects
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
Preface
Preface
Free Chapter
1
What is Change Management?
What is Change Management?
Exercise – defining success
The Pillars of Change
Why Change Management is important to project success
Change Management and the project team
Exercise – team integration
Exercise – supporting Change Management
Summary
2
Establishing the Framework for Change
Establishing the Framework for Change
Remembering the emotional side of change
Integrating beyond your project team
Organization design
Who is your Human Resources partner?
Are job descriptions going to change?
Exercise – updating job descriptions
Sample solution
Do you have the right number of people with the skills of the future?
How will your run team be structured?
What will your support organization look like?
Summary
3
Building Sponsorship for the Change
Building Sponsorship for the Change
Why do we need a change network?
Steering committee
Executive sponsors
Change Agents
Super users
A final note on sponsors
Summary
4
Managing Your Stakeholders
Managing Your Stakeholders
Conducting a stakeholder analysis
The change curve
Understanding the stages of change
Surviving the Valley of Despair
Conducting a change impact assessment
Including end users in the change process
Working with the project team
Summary
5
Communicating the Change
Communicating the Change
The importance of two-way communication
Push versus pull communication
Breaking through the noise
Conducting an audience analysis
Conducting a vehicle analysis
Communication messages by project phase
Gathering feedback
Creating the communication plan
Writing good communication
Summary
6
Using Training to Prepare Your Stakeholders
Using Training to Prepare Your Stakeholders
The importance of training
Building knowledge through blended learning
Identifying your training audience
Gathering training input
Planning for training development
Planning for training delivery
Evaluating participants
Building continuous improvement into training
Developing a sustainable training program
Summary
7
Ready, Set, Change
Ready, Set, Change
Putting it all together – consolidating your templates
Top tips by chapter
Spreading the word about Change Management
Summary

Summary

Building strong sponsorship for your change is an important contributor to the successful adoption of the change. In this chapter, we looked at four different sponsorship groups:

Sponsorship group

Role

Characteristics

Activities

Steering committee

  • Set the project direction

  • Map out the path

  • Set the guidelines

  • Provide resources

  • Be available

  • High level

  • Decision makers

  • Influential

  • Meet regularly

  • Address issues quickly

  • Provide active, visible support for the change

Executive sponsors

  • More in-depth involvement with and support of the change project

  • The project's advocate on the steering committee

  • Represent the project to the organization – be the "face" of the project

  • Have the authority to drive the change

  • Influential

  • Believe in the change

  • Motivated to make the change a success

  • Attend major project activities

  • Present the change at organization-wide events

  • Hold people accountable for the change

  • Provide active, visible support

  • Advocate for project issues on the steering committee

Change agents...

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