Book Image

Exploring Experience Design

By : Ezra Schwartz
Book Image

Exploring Experience Design

By: Ezra Schwartz

Overview of this book

We live in an experience economy in which interaction with products is valued more than owning them. Products are expected to engage and delight in order to form the emotional bonds that forge long-term customer loyalty: Products need to anticipate our needs and perform tasks for us: refrigerators order food, homes monitor energy, and cars drive autonomously; they track our vitals, sleep, location, finances, interactions, and content use; recognize our biometric signatures, chat with us, understand and motivate us. Beautiful and easy to use, products have to be fully customizable to match our personal preferences. Accomplishing these feats is easier said than done, but a solution has emerged in the form of Experience design (XD), the unifying approach to fusing business, technology and design around a user-centered philosophy. This book explores key dimensions of XD: Close collaboration among interdisciplinary teams, rapid iteration and ongoing user validation. We cover the processes, methodologies, tools, techniques and best-practices practitioners use throughout the entire product development life-cycle, as ideas are transformed to into positive experiences which lead to perpetual customer engagement and brand loyalty.
Table of Contents (20 chapters)
Title Page
Credits
About the Author
Acknowledgements
About the Reviewers
www.PacktPub.com
Customer Feedback
Dedication
Preface

Motivation


Doing something hard is an experience many people naturally try to avoid. The level of difficulty is often very subjective, and a task that appears trivial to one person, is an insurmountable challenge to another person. Often, the reward for completing a difficult task is sufficient, but for tasks that require a prolonged effort, the reward may be too distant.

Saving for retirement or college, losing and maintaining body weight, quitting smoking, and maintaining a regular exercise routine, are examples of major objectives with which people struggle and for which they seek motivational help.

Until recently motivational experiences revolved around gurus and their "proven" methods for success, which often required the purchase of a multi-step program. From live motivational events, to self-help books and videos, a multi-billion motivational experience industry has evolved over the years, and for the most part, has proven to be very successful for those who sell such products, less...