Building the dashboard- Stage 1: Determine
In the first stage of the data storytelling approach, you determine the target audience, the purpose, and the objectives of the dashboard, as well as identify the data needed to meet the user needs. The mortgage operational team of the CFPB is the target audience of this dashboard. The team wants to understand current patterns within the issues that the complaints are about and company responses to them for various mortgage products and services. A key operational metric they would like to monitor is the time taken to triage the received complaints and send them to respective companies. The goal is to send the complaints within a day of receiving them. Another aspect the team is responsible for monitoring is the number and rate of untimely responses from the company. Once the company receives the complaint from the CFPB, it should respond within 15 days. Otherwise, it is marked as an untimely response. A higher number or percentage of complaints...